Extra Help Customer Service Representative - 6E Step Down - Chicago
The University of Illinois at Chicago
Customer Service/Call Center
3511 W 64th Pl
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Customer Service duties.
Greets all healthcare staff and internal and external customers.
Anticipates and assists needs; verbally acknowledges upon request.
Answers telephone (states unit title and name), screens and routes incoming calls to appropriate parties (using the telephone paging system if necessary).
Takes messages regarding patient information (lab work, dietary, x-ray etc.) and for unit personnel and routes to appropriate parties
Screens and routes all mail to appropriate parties
Assists in the operation of medical equipment and facilities maintenance by prompting reporting through proper channels
Access and utilizes hospital systems for ordering
Retrieves information as requested
Enters accommodation code changes after order is written
Maintains and updates daily patient assignment sheet/board
Organizes and maintains neatness of shelves that store reserve supplies
Photocopying when needed
Maintain Patient Charts
Respects the confidential nature of hospital charts, medical records and other patient related information
Arranges and files chart in correct order, ensures patient label on every paper form in chart and replenishes chart forms as needed
Assembles and break downs all patients charts
Checks patients chart daily for upkeep and security of location
Enters patient information as requested
Coordinates with nurse when checking charts for completion
Compiles patient chart prior to surgery, diagnostic tests, transfer or discharge
Provides patient belonging list to RN/NT and reviews daily to ensure completeness
Assists Healthcare Staff and Patients/Significant Others
Coordinates and prioritizes unit needs with the charge nurse
Directs visitors and confers with staff when necessary
Distributes isolation gowns or scrub apparel as required
Continuously relays patient/bed status to charge and primary nurse
Assists with the admission, transfer and discharge of the patient
Completes & routes required forms & communicates necessary information to the patient/significant others
Assists with the orientation of personnel to unit procedures
Obtains daily report of patient activity from the ANI or charge nurse at the beginning of the shift
Maintains cleanliness and organization of the working and supply areas
Cleans all counters and phones daily on shift assigned
Communicates daily shift activities with nurses, patient care director and on-coming shift
Responsible for implementing manual procedures to be taken in the event of a computer system breakdown and maintaining paper forms.
Maintains inventory of assigned staff IP phones; ensures all staff has a phone each shift
Performs other duties as assigned
Minimum Acceptable Qualifications Required:
1. High school graduation or equivalent
2. Any combination totaling three (3) years (36 months) from the following categories:
(a) responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience
(b) college coursework which included courses in business administration, communications, public relations or similar area of study as measured by the following conversion table or its proportional equivalent:
30 semester hours equals 1 year (12 months) 60 semester hours equals 2 years (24 months) 90 semester hours equals 3 years (36 months) 120 semester hours equals 4 years (48 months)
Customer service experience in a hospital setting preferred. Excellent attendance and work history
Associated topics: associate, call center associate, customer care, customer service associate, internship, rep, representative, service agent, support, telephone
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.