Customer Care Representative 1

Compensation

: $37,040.00 - $57,290.00 /year *

Employment Type

: Full-Time

Industry

: Customer Service/Call Center



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RESPONSIBILITIES:

Kforce has a client in search of a Customer Care Representative 1 in Downers Grove, IL. Summary: A Customer Care Representative will act as a liaison, provide loan in process information and resolve any emerging problems that our customers might face with accuracy and efficiency. Key Tasks:
  • Provide support to the Mortgage Operations area through numerous functions
  • Areas of support mainly inbound and outbound calls; provide accurate, valid and complete information by using the right methods/tools; Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; Selecting and explaining the best solution to solve the problem; Expediting correction or adjustment; Following up to ensure resolution
  • Use Loan Origination system to check for information and notate mortgage loan files and keep records of customer interactions; Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure solution; Build sustainable relationships and trust with customer accounts through open and interactive communication


Job Requirements:

REQUIREMENTS:

  • High School diploma/GED
  • Years of overall experience required: 0-2 years
  • Pervious call center and/or mortgage experience preferred
  • Strong phone contact handling skills and active listening
  • Ability to multi-task, prioritize, and manage time effectively
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.


Associated topics: associate, csr, customer care specialist, customer service specialist, rep, service agent, system support, technical support, telephone, telephone service representative * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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