Remote Customer Service Representative

Compensation

: $37,040.00 - $57,290.00 /year *

Employment Type

: Full-Time

Industry

: Customer Service/Call Center



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Beacon Hill Staffing is currently looking for Remote Customer Service Agents in the state of Illinois! This position is for temporary role 3 months with potential to extend. Candidates must have the following equipment:

  • PC laptop or PC desktop only Mac is not compatible to their system
  • Windows 10
  • Webcam
  • USB Headset (no Bluetooth headsets)
  • Reliable internet connection

Responsibilities:

  • Resolve technical support issues that customers have
  • Take inbound calls
  • Troubleshoot phones/devices
  • Toggle and multi-task between 4-5 windows at a time
  • Participate in Zoom calls to resolve issues

Required Skills:

  • Intermediate computer skills
  • Trouble shooting skills.
  • Customer service skills (ability to identify customer issues with empathy)
  • Ability to type a minimum of 35 words per minute
  • Demonstrate clear verbal communication skills defined as the ability to speak clearly in English and educate and guide customers
  • Bi-lingual Spanish is a plus
  • Ability to think critically
  • Problem solving skills
  • Ability to quickly adapt to frequent process changes (learning new technologies every couple of weeks)
  • Accountable for driving direct conversations and maximizing interaction with customers to have them engage in troubleshooting problems to resolve their issue on the first call.

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

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Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands provide direct hire, executive search, temporary staffing, contract consulting and temp/contract-to-hire solutions to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Pharma and Beacon Hill Technologies by visiting www.beaconhillstaffing.com.

We look forward to working with you.

Beacon Hill. Employing the Future (TM)



Job Requirements:

Associated topics: agent, associate, call center representative, clerk, customer service, customer service representative, service specialist, technical assistant, technical support, telephone service representative * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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