Visitor Experience Internship
Employment Type: Full-Time
Visitor Experience Internship
Who we are:
AMOpportunities connects healthcare students globally to US clinical training experiences. The worldwide shortages in healthcare necessitate a model for learning, training, and working anywhere. Our platform provides students on-demand clinical experiences with concierge services such as visa and housing support. AMO has hosted more than 2,700 international medical students and graduates in 200-plus clinical sites across the country. AMOpportunities grows every year, forming partnerships with academic institutions globally and connecting them to our partnered hospitals. We are paving the way for the future of healthcare education, breaking down not just borders but the traditional model of clinical education.
At AMO, we partner with trainees and educators to shape a world where an individual with a dream can learn anywhere, train anywhere, and work anywhere.
We believe in a future where all people have equal access to education, training, and career opportunities regardless of national origin, belief, or identity. We strive to create this future by empowering connections that transcend borders and increase educational equity.
About the position:
The Visitor Experience Intern works to provide support to our Visitor Experience team and the visitors, international medical students and graduates, before and during their time in the United States. This individual will help support the department to optimize functionality and output by connecting visitors with the resources they need to succeed and building sustainable business practices that will allow Visitor Experience to meet and exceed Key Performance Indicators (KPIs). This internship is a flexible 20 hours a week position for a length of three (3) months with the opportunity for extension.
Internship Projects:Visitor document coordination â€“ the intern will organize, review and convert documents submitted by the visitors. Interns will also be responsible for ensuring the information provided is complete and correctProactive visitor outreach â€“ the intern will communicate with visitors to ensure documents are received as early as possibleVisitor visa status management â€“ the intern will support the Visitor Experience Team by developing a new organization process to best support the visa campaignsPre-enrollment orientation tracking â€“ the intern will manage the pre-enrollment orientation data trackingHousing assistance â€“ the intern will develop a housing resource guide for top programs and partner with the marketing department to create visually appealing resources
Essential Functions:Build and maintain good relationship with visitors to ensure customer satisfaction and successDevelop a strong understanding of customer challenges and demonstrate a positive, proactive, solution-based approach to resolving challengesMaintain strong working relationships with all of AMO team membersBuild and expand on current services and partnerships that are offeredDevelop and maintain a knowledge base of evolving products and servicesDeliver best-in-class customer service over across multiple platforms (phone, email, text and live chat)Other duties as assigned
Skills: Must possess a strong work ethicBe upbeat, driven, intelligent, well-organized, and articulateThrive in a fun, fast-paced startup environmentBe adaptable to change in the workplace and use it to inspire innovation and creativityDemonstrate an understanding of customer service in regard to being polite, helpful, flexible and trustworthy, while maintaining appropriate boundaries.Be able to manage and prioritize multiple tasks and projects while working in a results-oriented environmentBe able to work independently and collaboratively across multiple internal departmentsBe a self-starter with the ability to achieve goals without daily supervisionStrong analytical skills and be detail-orientedMust take ownership of problems with the ability to consider various resolution options, using sound judgment in selecting a solutionStrong written and oral communication skills with the ability to think criticallyStrong comprehension skillsâ€”ability to clearly understand and state the issues customers presentProficient in Microsoft Office; including Word, Excel, and Outlook
Education and Experience:Pursuing a Bachelorâ€™s degree in a related fieldPrevious customer service experienceExperience managing multiple tasksExperience with CRM or other email management systemsExperience working in a fast-paced startup culture
What You Gain:Competitive hourly rateA mission-driven work environment committed to a spirit of support, growth, and achievementPerformance-based career growth opportunitiesA front-row seat for the exponential growth of a booming education tech companyWork/life balance
Equal Opportunity Employer
At AMOpportunities we champion the reality of diversity and the necessity of inclusion and accessibility. We are deeply committed to the principle of equal employment opportunity for all employees, and to providing our employees with a work environment free of discrimination and harassment. We strictly prohibit discrimination and harassment based on disability, gender identity, gender expression, pregnancy status (including childbirth and related states), sexual orientation, race, color, social or ethnic origin, religion, age, HIV status, past/present military service, or any other status protected by federal, state, or local law.
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